Terms of Service

Section 1 – Definitions

In these Terms:

  • Return Period: the period during which the customer may return a product for a refund.
  • Customer: an individual who is not acting for business purposes and who enters into a distance contract with the Company.
  • Day: calendar day.
  • Durable medium: any means that allows the customer or the Company to store information addressed to them personally in a way that allows future reference.
  • Company: the business that offers products and/or services to customers at a distance.
  • Distance contract: a contract concluded within a system for distance sales, using only remote communication.
  • Remote communication: any means that can be used to conclude a contract without the customer and the Company being in the same place at the same time.
  • Terms: these Terms of Service of the Company.

Section 2 – Company information

  • Store name: LoveLia
  • Company: JTAB E-Commerce
  • Website: lovelia-shop.com
  • Address: De Corridor 14J, 3621 ZB Breukelen, the Netherlands (not a return address)
  • Email: support@lovelia-shop.com
  • Chamber of Commerce (KvK) number: 91588960
  • VAT number: NL865704958B01

Section 3 – Applicability

These Terms apply to every offer made by the Company and to every distance contract and order between the Company and the customer.

The text of these Terms is made available to the customer before the contract is concluded, digitally and in a way that allows the customer to save it easily.

If specific product or service terms apply in addition to these Terms, the customer may always rely on the provision most favorable to them in case of conflict.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in effect, and the provision concerned will be replaced by one that comes as close as possible to its original intent.

Section 4 – The offer

If an offer is valid for a limited time or subject to conditions, this will be clearly stated.

Offers are non-binding; the Company may change them.

Product descriptions are complete and accurate, with truthful images. Obvious errors or mistakes are not binding on the Company.

Each offer clearly states the rights and obligations that apply upon acceptance, including:

  • the price in US dollars (USD), including import duties;
  • shipping costs;
  • how the contract is concluded;
  • the return policy;
  • payment and delivery methods;
  • the duration of the offer.

Section 5 – The contract

The contract is concluded when the customer accepts the offer and meets the stated conditions.

When an order is placed electronically, the Company will confirm receipt immediately by email. Until this confirmation has been received, the customer may cancel the order.

The Company uses secure electronic data transfer and a secure payment environment.

Within legal limits, the Company may refuse an order or set special conditions if there are reasonable grounds to do so, for example in case of suspected fraud.

Section 6 – 30-day returns

The customer may return a product within 30 days of delivery without giving a reason, subject to Section 8 and our Return Policy.

During this period, the customer will handle the product and its packaging with care and unpack or use it only as far as necessary to assess whether they want to keep it.

When returning a product, the customer will send it back with all accessories and, where reasonably possible, in its original condition and packaging.

Section 7 – Return costs and refunds

Return shipping costs are paid by the customer.

The Company will refund the amount paid to the customer's original payment method within five business days after receiving the returned product.

Section 8 – Exclusions

The following products may be excluded from returns:

  • custom-made products;
  • hygiene or personal care products whose seal has been broken (see our Hygiene Products Return Policy);
  • perishable goods.

Section 9 – Prices

All prices are shown in US dollars (USD) and include import duties. Applicable sales tax, where required, is calculated at checkout.

Prices will not be increased during the stated validity period of an offer, except where required by law.

All prices are subject to typographical and printing errors.

Section 10 – Conformity and warranty

The Company guarantees that its products conform to the contract, the product specifications and reasonable standards of quality and usability.

Any defects must be reported in writing within 14 days of delivery.

The warranty period corresponds to that of the manufacturer.

The warranty does not apply in case of:

  • repairs or modifications by the customer or third parties;
  • improper or careless use.

Section 11 – Delivery

The Company takes the greatest possible care when delivering orders.

Products are shipped directly from our supplier outside the United States, including from China, to the address provided by the customer.

The estimated delivery time is 3–5 business days and is stated on our Shipping Policy page. If we cannot ship an order within the stated time, we will notify the customer and offer the choice to either agree to the delay or cancel the order for a full and prompt refund.

If a replacement product is offered, this will be clearly communicated.

Section 12 – Import duties and customs [DDP-versie]

Because our products ship from outside the United States, they are subject to US import duties. These duties are included in our prices and are paid by the Company or its shipping partner. The customer will not be charged any import duties or customs clearance fees upon delivery.

Customs inspections may occasionally cause delays in delivery.

Section 13 – Payment

Payment is made at checkout using one of the payment methods offered.

The customer must report any errors in payment details to the Company immediately.

Section 14 – Complaints

Complaints about the performance of the contract should be submitted to support@lovelia-shop.com within 7 days, with a full and clear description.

The Company will respond within 14 days. If more time is needed, the Company will let the customer know and give an expected response time.

Filing a complaint does not suspend the Company's obligations.

Section 15 – Governing law

These Terms and all contracts between the Company and the customer are governed by the laws of the Netherlands. This does not affect any mandatory consumer protection rights the customer has under the laws of their state of residence.