Privacy Policy

LoveLia – Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from lovelia-shop.com.

Personal information we collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. As you browse, we also collect information about the web pages or products you view, which websites or search terms referred you to our site, and how you interact with the site. We refer to this automatically collected information as "Device Information".

We collect Device Information using the following technologies:

  • Cookies: data files placed on your device or computer that often include an anonymous unique identifier. You can disable cookies in your browser settings.
  • Log files: track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
  • Web beacons, tags and pixels: electronic files used to record information about how you browse the site.

When you make or attempt to make a purchase through the site, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address and phone number. We refer to this as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

How we use your personal information

We use the Order Information we collect to fulfill orders placed through the site (including processing your payment, arranging shipping and providing invoices and/or order confirmations). We also use this information to:

  • communicate with you;
  • screen our orders for potential risk or fraud;
  • provide you with information or advertising about our products or services, in line with your preferences.

We use Device Information to help screen for potential risk and fraud (in particular your IP address), and to improve and optimize our site, for example by generating analytics about how customers browse and interact with the site and by assessing the success of our marketing campaigns.

Sharing your personal information

We share your Personal Information with third parties to help us use it as described above. For example:

  • Shopify: we use Shopify to power our online store. You can read how Shopify uses your personal information at https://www.shopify.com/legal/privacy.
  • Google Analytics: we use Google Analytics to help us understand how customers use the site. You can read how Google uses your personal information at https://policies.google.com/privacy and opt out at https://tools.google.com/dlpage/gaoptout.
  • Advertising partners such as Meta (Facebook and Instagram), to show you relevant ads.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request, or to otherwise protect our rights.

We do not sell your Personal Information for money.

Targeted advertising

As described above, we use your Personal Information to show you targeted advertisements or marketing communications we believe may interest you. To learn more about how targeted advertising works, visit the Network Advertising Initiative's educational page at https://www.networkadvertising.org.

You can opt out of personalized advertising through:

You can also opt out of some of these services through the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info.

"Do Not Track"

Please note that we do not change our data collection and use practices when we receive a "Do Not Track" signal from your browser.

Your rights

Depending on the state you live in, you may have the right to access the personal information we hold about you, to ask that it be corrected or deleted, and to opt out of the "sharing" of your personal information for targeted advertising. California residents have these rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. We will not discriminate against you for exercising any of these rights.

To exercise your rights, please contact us at support@lovelia-shop.com. We may need to verify your identity before responding.

Please note that your information may be transferred to and stored in countries outside the United States, including the Netherlands and Canada.

Data retention

When you place an order through the site, we keep your Order Information for our records unless and until you ask us to delete it.

Children

Our site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you'd like to file a complaint, please email us at support@lovelia-shop.com.